Customer

All StudyLink trained agents - December 2010

Welcome to the latest StudyLink trained agents!

Each of these agents has been trained to use the StudyLink agent portal to submit electronic applications to our Connect clients:

The Australian National University, The University of Sydney, Griffith University, The Australian Catholic University, DET International (TAFE and Schools NSW), The Navitas Group, Charles Darwin University, Nottingham Trent University (UK), Salford University (UK), Charlton Brown, John Paul International College and the University of Ballarat.

Many more agents have been trained by the staff of The Australian National University and the Australian Catholic University.

If your agency has been trained and is not on the list, or you would like to be trained and represent the clients above, please post a comment below.

A
1300visahelp, Adelaide
3W Global Consultants

Aas Education Consultancy

A & A International Education & Multi-Culture Centre
A2Z Study, Banani
A2Z Study, Dhanmondi
Abroad Study Pty Ltd
ACACIA Immigration Australia
Academic and Continuing Education (ACE) Ltd (Hong Kong)

Academic Link Overseas Studies
Academic and Professional Studies Abroad
Access Student Service Centre
Ace Centre For Education - Sydney
ACEC, Sydney
ACIC - Australian College Information Centre - Sydney (Head office)
ACOS Education Centre
Advised Studies Sprachreisen, Dortmund
Advisory Centre for Australian Education (ACAE)
AE&T Vietnam
AEO Pakistan, Islamabad
AEO Pakistan, Karachi
AEO Pakistan, Lahore
AIMS Global Education
Alfalink - Jakarta
Alfalink - Surabaya
Alfalink - Bandung
Alfalink - Semarang
Alfalink - Malang
Alfalink - Makassar
Alternatif Education Counseling Services Ltd, Ankara
AMET
Anglo Phone Education Group
ANZ Education Centre Co Ltd
Aoji Education Group
Aowei International Pty Ltd
Apex Education Consultant Centre - Sydney
AS Student Services
Asia-Europe Co Ltd
Aspirations
Aston Education
ATEC, Vietnam
Atlas Private Educational Services, Ankara
Atlas Private Educational Services, Antalya
Atlas Private Educational Services, Istanbul,Taksim
Atlas Private Educational Services, Izmir
Atlas Private Educational Services, Suadiye
AusChina Education Exchange Company Ltd, Sydney
AusEd - UniEd - Australia - Sydney (Haymarket)
AusEd International Pty Ltd (Australia - Brisbane)
AusEd International Pty Ltd (Australia - Melbourne)
AusEd International Pty Ltd (Indonesia - Jakarta)
AusEd International Pty Ltd (Indonesia - Surabaya)
AusEd Placement Services Ipoh
AusEd Placement Services Johor Bahru
AusEd Placement Services Kuching
AusEd Placement Services Nilai
AusEd Placement Services Penang
AusEd Placement Services Singapore
AusEd Placement Services Subang Jaya
Auspac International
Auspak International
AusPak Melbourne
Austar Group
AustraLearn (Canada)
AustraLearn (USA - Westminster)
Australia & New Zealand Education, Argentina
Australia Asia Corporation Pty Ltd, Brisbane
Australia China Culture & Education Exchange Centre Pty Ltd
Australia Chinatown Education Migration, Sydney
Australia Education Services P/L, Melbourne
Australia Go (Gold Coast)
Australia International Pacific Education and Migration ( AIPEM)
Australia Ryugaku Net, Sydney
Australian Agency for Education and Training (Australia - Melbourne)
Australian Business Centre
Australian Education Association
Australian Education Consultancy Limited
Australian Education Consultants LTD
Australian Education Management Group
Australian Pacific Migration Services
Australian Visa & Student Service (AVSS), Mandalay
Australian Visa & Student Service (AVSS), Yangon
Australie Mag / Ecosoft
Australien Ausbildung/ AA Education Network, Berlin
Australien-Ausbildung
Austral-Oriental Education Service Pty Ltd.
Austria, AA Education Network, Austria
AVSS - Australian Visa & Student Services - Sydney
AVSS - Australian Visa & Student Services - Queensland

B
Bada Canberra 
Bada Education Centre Pty Ltd - Sydney
BCIE, Nigeria
Beijing Aceleader Consultants
Beijing JJL Overseas Ed Cons & Serv
Beijing Wanji Education Consulting (China)
Beijing Wiseway Consulting Co., Ltd
Blue Studies Consultant Australia - Santiago, Chile
Blue Studies Consultant Australia & New Zealand, Melbourne office
Blue Studies Consultant, Peru
Blue Studies Lima
Bonan Consulting
Boomerang Australia Studies
Bridge Blue Pty Ltd
BS Mates

C
C Study Abroad Pty Ltd ( Australia Combine Education Service Centre )
CAMPS Gesellshaft fuer Ferien- und Ausbildungsprogramme mbH
Campus Education Australia Pty Ltd- Sydney, Seoul
Campus Studies, Israel
Canam Consultants
Carl Duisberg Centren ITC GmbH
CELI Co., Ltd (Cleverland English Language Institute), Vietnam
Centro Studi Fiera, Italy
Century 21 Student Service Centre - Sydney office
Chengdu Huaying Consulting & Service Limited Liability Company for Personnel 
Going Aboard
Chiao Shun International Pty Ltd
China Education International
China Star Corporation for International Economics
Chivast Education International (China)
Chopra Consultants
CI - Central de intercambio Viagens Ltda, Brazil
City Smart Education
CMI (Consulting Marketing International Co Ltd), Vietnam
CMS (Pte) Ltd
College-contact.com
CONFED earlier ICAS International Career Advisory Service, Pakistan
Connect Education Network
Corona International Education
Corona Interntional Education, Nepal 
CP Education and Migration Service Co., Ltd. (Bangkok, Thailand)
CP Education and Migration Service Co., Ltd. (Chiang Mai, Thailand)
CP Education and Migration Service Co., Ltd. (Melbourne, Australia)
CP Education and Migration Service Co., Ltd. (Sydney, Australia)
Cyberlynx International Sdn Bhd (Malaysia - Kuala Lumpur)

D
D&LT Consultants Ltd Beijing (China)
D&LT Consultants Ltd Harbin (China)
Degrees Ahead, UK
Dilinger Consultants (Chennai)
DK Science & Learning International Students Centre - Sydney
DOM Education
Dongfang Intl Cntr for Ed Exchange
Dream Overseas - Sydney
Dream Overseas - Xian (China)
Dream Overseas- Shanghai
Duc Anh Advisory & Translation Co Ltd

E
Eden Education
Eden Education and Migration Centre - Sydney
Edlocate (Pvt) Ltd (Sri Lanka - Colombo)

Education Consulting
Education Gateway
Educational Consulting & Student Exchange GmbH, Germany
Educom Overseas
EduGlobal China Limited - Sydney
EduGlobal China Ltd Beijing
EduGlobal China Ltd Guangzhou
EduGlobal China Ltd Shanghai
Edu-Migrate Information Centre(EMIC)
EduYoung.com

Eduworld
Edwise International
Edwise International, Gujrat ( Vadodara, Surat)
EF Education Foundation for Foreign Study
EIC (Australia - Sydney)
EIC Group Beijing
EIC Group Guangzhou Headoffice
EIC Group Shandong (Jinan)
EIC Group Shanghai
EIC Group Shenzhen
EIC Group Wuhan
Elke Meinert Journalistin & Studienberaterin, Germany
Erajasa Globalindo (North Jakarta / Kelapa Gading)
Erajasa Globalindo (South Jakarta)
Erajasa Globalindo (West Jakarta)
Euroeduca, Italy
Excel Australian Education Centre, Srilanka

F

First Global Education

Fortrust Education Services (Australia)

Fortrust Education Services (Indonesia)
Fortrust Education Services (Singapore)
Four Seas Tours & Marketing
Francaustralia Education, France/Brisbane
Francaustralia Education, France/Brisbane
Frontier Planning International (Taiwan)

G
Global Career Academy
Global Education & Immigration Centre Pty Ltd - (GEIC Pty Ltd)
Global Institute

Global Link LLC
Global Opportunities
Global Reach, Bhutan
Global Reach, Delhi office
Global Study Link 
Global Vision for UK Education / Bridge International Academic Services
Globally Focused Education
Globus Consulting, India
Globus Education, Kazakhstan
GLZINC PTE LTD Singapore
GOstudy (Institute for Global Studies) - Sweden
Grace Education Consultancy
Grasshopper International (Medellin, Colombia)
Grasshopper International (Melbourne)
Guangzhou Service Center for Scholarly Exchange

H
Han Chiang College
HANOITC
HBD SERVICES, Sydney
Hello Australia

Hong Kong Education Web
Hong Kong Overseas Studies Centre
HR Consultants
Hui & Kuah Pte Ltd (Singapore)

I
I World Education Centre Pty Ltd - Busan
I World Education Centre Pty Ltd - Seoul
I World Education Centre Pty Ltd - Sydney
IAE Global - Hong Kong (Wanchai)
IAE Global- Adelaide
IAE Global- Brisbane
IAE Global Longre (Shanghai, China)
IAE Global- Sydney
iAE New Delhi
ICC International Cross-Cultural Committee- Tokyo
IDP Education
IEN Global (International Education Network)
IEN Globe Limited (IENG) - Sydney/ Oriental Education Centre - Sydney
IGEC, Saudi A - Riyadh
IGEC, Sydney
ILA Vietnam (Vietnam - 7 locations)
Imelda Argel & Associates (Sydney) 
Information Planet - Sydney (Main Office)
Insight Education Consulting
Integrative Learning International (Phils) Inc., Phillippines
Intellect Agency, Kazakhstan
Intellect Invest Co Ltd (Mongolia - Ulaanbaatar)
Interface Group (India, Nepal)
International Communication Network Japan Pty Ltd (Sydney)
International Education Consultancy, Srilanka 
International Education Placement Services
International Group for Educational Consultancy
International Group for Educational Consultants (Australia - Sydney)
International Mentor Group Pty Lt- Sydney
International Placement
International Scholar Education Services
International Student Exchange Services Pty Ltd - Melbourne (Head Office)
International Students to Australia Connection (ISTAC), Phillippines

International Studies Service Centre
INTI University College, Malaysia
Introducing Australia Studies Centre

J
Japan College of Foreign Languages, Japan
Japan Foundation for Intercultural Exchange, japan (Shibuya, Osaka, Sapporo)
Japan Foundation for Intercultural Exchange, japan (Shibuya, Osaka, Sapporo)
Jeewa Australia Educational Centre, Battarmulla
Jeewa Australia Educational Centre, Kandy
Jeewa Australia Educational Centre, Pandura
Jinan Overseas Chinese Study Abroad Service Centre, China
JM Education Counselling Centre Sdn Bhd (Malaysia - Kota Kinabalu)
JM Education Counselling Centre Sdn Bhd (Malaysia - Subang Jaya)
JM Education Counselling Centre Sdn Bhd (Malaysia -Penang)
JM Education Counselling Centre Sdn Bhd (Singapore)

K
Kangaroo Education, New Zealand
Kangaroo Studies Pvt. Ltd.
Kangaroo Tours Chile
Kilroy Education, Denmark
Knowledge Plus Education Services Co Ltd
Knowledge Plus Education Services Co Ltd
Koala Education Services
KOKOS International - Australian Offices
KOKOS International - Korea Offices
KOM Consultants, Toronto 
Kunming Kingway Study Overseas Service Co., Ltd (China)

L
LAE Latino (Australia-Brisbane)
LAE Latino (Australia-Melbourne)
LAE Latino (Australia-Sydney)
LAE Latino (Bolivia-La Paz)
LAE Latino (Brazil-Porto Alegre)
LAE Latino (Brazil-Rio de Janeiro)
LAE Latino (Brazil-Sao Paulo)
LAE Latino (Chile - Santiago)
LAE Latino (Colombia - Bogota)
LAE Latino (Colombia-Barranquilla)
LAE Latino (Colombia-Bucaramanga)
LAE Latino (Colombia-Cali)
LAE Latino (Colombia-Medellin)
LAE Latino (Ecuador- Quito)
LAE Latino (Ecuador-Guayaquil)
LAE Latino (Mexico-Cuernavaca)
LAE Latino (Mexico-Guadalajara)
LAE Latino (Mexico-Mexico City)
LAE Latino (Mexico-Monterrey)
LAE Latino (Mexico-Puebla)
LAE Latino (Mexico-Toluca)
LAE Latino (Peru-Arequipa)
LAE Latino (Peru-Lima)
LAE Latino (Peru-San Miguel)
LAE Latino (Peru-Trujillo)
LAE Latino (Venezuela-Caracas)
LAE Latino (Venezuela-Valencia)
Latino Australia (Brisbane)
Lianxin International Education and Business Development Group, Taiwan
Liaoning International Exchange Centre Dalian Consulting Centre
Linktop Enterprise - Australia (Sydney)

M

MacPherson Consulting Group
Mapple Overseas, Nigeria
Market Management Services (MMS)

Maxway Education
MBA Pratama
Mentor ISC, Myanmar - Yangon

M&K Language School
MTT Co Pty Limited - Bangkok
MTT Co Pty Limited - Chiang Mai
MTT Co Pty Limited - Sydney
MXU Expertise Exchange Australia

N
N & U Co Ltd, Vietnam
Neat Advice Services Company Limited
Nepalese Encounters
Neptune Educational Consultants
Nihongo Jouhou Centre
Noble Human Education and Training (Sydney&Seoul)
NZ Connexions pvt. Ltd

O
Oceanic Consultants, Chandigargh
Oceanic Consultants, Delhi
Oli & Associates
Oriental Migration & Education Centre Pty Ltd (OMEC)
Overseas Education Centre
Ozi International (Colombia- Bogota)
Ozi International (Colombia- Cali)
Ozi International (Colombia- Medellin)
Ozzie Studycare International Education Centre (Sydney)
OZZY Study Brazil - Sydney

P
Pac Asia
Planet Education Consultants
Prime Uhak (Sydney and Korea offices)

Prince Uhak Net
Professional Educational Consultancy Pvt Ltd
Progress Study Consultancy Pty Ltd - Jakarta
Progress Study Consultancy Pty Ltd - Sydney Head Office

PTC Education
Punjab Migration

R
RICO International
Rutega Education Service cc (South Africa - Pretoria)
Ryugaku Journal

S
SAI Group of Companies Pty Ltd (VISAINFO), Sydney
Saigontourist Travel Service, Vietnam
Santa Monica Overseas Placement...
Services for Education Consultancy & Training (SET Education)
Seven Seas
SEWOO Education Centre Pty Ltd
Shaheda Educational Consultants
Shanghai ACEC
Shenzhen Oulong Foreign Languages Services
Shinyway Overseas Study Services Centre -Hangzhou
Shinyway Overseas Study Services Centre -Zhejiang
SIEC
SIJ Services
Southern Cross Sprachreisen, Germany
Staff Solutions Australia Pty Ltd - Sydney
STAGEHUIS, Netherlands
Stellar Sydney Overseas Student Centre - Sydney
STORM Consultants- India (21 offices)
Student Travel Bureau (STB-Pacific) - Sydney
Student World - Sydney
Students International
Studiareinaustralia.it - Di Bernardo, Italy
Study Overseas Global, Ahmedabad
Study Overseas Global, Bengalooru
Study Overseas Global, Chandigarh
Study Overseas Global, Chennai
Study Overseas Global, Coimbatore
Study Overseas Global, Hyderabad
Study Overseas Global, Mumbai
Study Overseas Global, New Delhi
Study Overseas Global, Vizag
Study Overseas, London
Studylink International
studyoptions

Super Red Education
Sydney Hub Education Pty Ltd

Synchro Overseas Education

T
Taylor's Placement Centre
The Vine International Consultancy Pty., Ltd.
Tianjin Foreign Studies University Study Overseas Consulting Centre
Timestudy
TNC Education Consultant Co Ltd, Vietnam
Trans Globe
Travel Plus Group GmbH, Germany

U
Uhak Station - Sydney
Uhak Time
Uhak.com
UK Yawee
Uniadvice Co Ltd (Thailand - Bangkok)
Universal Centre for Foreign Languages (UniTAFE)

V
Vantage International
VIEC, Delhi Jalandhar
VISTA Education Services
Vista Migration and Education Group

W
Wang Li
Winik Education & Services
Winteam Enterprises, Ltd, China
World Education Company, Vietnam
World Education Program (WEP) Australia
Worldiploma
Worldiploma, France

Y
Yakin Bati

Z
ZNANIYE-CENTRE Study Group, Russia

 

ANU set new productivity benchmark

“We now process over 75% of all ANU international applications through StudyLink Connect. Without it we would be unable to manage growing demand for our programs and deliver the service that ANU agents expect.”

So says Tim Beckett, Registrar at The Australian National University (ANU). In this detailed case study, the ANU team share their experience at Australia’s leading research university, in managing application volumes at peak times and why they see the future in managing all applications online.

Tim Beckett’s role as Registrar at ANU includes ensuring the university adopts best practices in everything it does. It had become critical to manage the growing demand for ANU programs following another strong international rankings result. So he decided to introduce StudyLink Connect to manage all prospective student applications online – including direct, agent, international and domestic applications.

Immediate time savings

“Since implementing StudyLink Connect our team hasn’t had to work weekends to keep up with demand at peak enrolment periods in February and July. That alone was worth the investment!” says Tania Willis, Deputy Manager Admissions. “Now both the domestic and research admissions teams in all seven of our colleges can see the benefits of coming online.”

The admissions team now saves over 20 minutes per application [repeated in bold following, better to just have it once but highlighted]. They spend less time on data entry, creating student records and chasing missing information, and no longer need to sort emails or faxes. It’s all handled by StudyLink Connect, leaving admissions staff free to prioritise applications with faculties for assessment.

Agent training schedule - book your place...

Learn how to get the most out of the online application system used by over 40 education providers and 1,000 trained agents worldwide. The latest schedule of StudyLink Connect training is now available.

Book your place today or please pass this on to your counselling team or representatives. Training will take 20-30mins and you can post questions live to me during the webcast.

NOTE - Training sessions will be online using the latest in web conferencing - all you require is a PC connected to the internet. Times have been updated to allow for daylight savings in Sydney.

Tuesday 28 September

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

RSVP by Thursday 23 September - jana.rezkova@studylink.com

 

Thursday 30 September

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

RSVP by Tuesday 28 September - jana.rezkova@studylink.com

 

Tuesday 5 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Thursday 30 September - jana.rezkova@studylink.com

 

Thursday 7 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Tuesday 5 October - jana.rezkova@studylink.com

 

Tuesday 12 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Thursday 7 October - jana.rezkova@studylink.com

 

Thursday 14 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Tuesday 12 October - jana.rezkova@studylink.com

 

Tuesday 19 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Thursday 14 October - jana.rezkova@studylink.com

 

Thursday 21 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Tuesday 19 October - jana.rezkova@studylink.com

 

Tuesday 26 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Thursday 21 October - jana.rezkova@studylink.com

 

Thursday 28 October

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Tuesday 26 October - jana.rezkova@studylink.com

 

Tuesday 2 November

4.00pm Sydney time

2.00pm Seoul - Tokyo

1.00pm Beijing - Hong Kong - Kuala Lumpur

12.00pm Jakarta - Hanoi

10:30am Delhi

RSVP by Thursday 28 October - jana.rezkova@studylink.com

 

 

Places are limited, so please RSVP to me by the dates above.

Thank you.

Jana

College of Estate Management Connects with StudyLink

“The College of Estate Management needed a professional industry system that could help us not only give a large number of agents the resources and incentives they needed, but also support our candidate application management.”

As a specialist training provider with over 4,000 students from 80 countries, the College of Estate Management (CEM) relies on the support of education agents around the world. They recently recognised they needed a better way to develop and manage agent relationships, and they needed it quickly.

The college offers real estate and construction professionals a range of distance learning courses, and its courses are accredited by The University of Reading. Ben Elder, Director of Business Development at CEM, saw that global agents and partners were key to improving their student service.

He began looking for a complete solution that would help them effectively build and manage their agent channel within a limited timeframe.

Many Systems. One Solution

“Our success depends on working effectively with a number of education agents and partners around the world. Key to this was sourcing a solution that would work well with all of them and their systems,” explains Ben.

“We found that StudyLink Connect was the only solution available that delivered strong application and agent management without the need for us to integrate with all of our partners.”

StudyLink also provided CEM with advice on agent selection for their professional development courses in real estate, construction, surveying, estate and property management.

1,000 agent users

“StudyLink has a large number of our agents using their system already,” says Ben. “We're looking forward to further improving our customer service to students and agents using Connect.”

Jason Howard, StudyLink CEO, says StudyLink Connect offers proven performance and a cost effective way to get all systems working as one. “With over 30,000 applications submitted to 40 providers via 1,000 trained agents worldwide last year, it delivers on the promise of electronic applications. Faster turnaround times, consistent and correct course information across all channels and reduced compliance risk,” he explains.

“We’ve brought together over 15 years of expertise in course and application data management, recruitment technology development and education agent business management to create StudyLink Connect. Our clients see it as a flexible solution that simply makes their existing systems work more effectively from day one.”

 

Background

StudyLink (www.studylink.com/solutions) is a world leader in the development and delivery of student marketing and recruitment solutions – with over 500 clients worldwide. StudyLink is based in Sydney, Australia, and has a European office in England and a US office in New York.

StudyLink has been collecting and managing essential course data for its clients since 1991 and now works with several state governments, over 500 education providers and the Association of Commonwealth Universities (ACU) in this role.

In 1996 StudyLink created one of the first searchable online directories for international students. StudyLink.com continues to be the most trusted source of information on studying abroad today and is used by over 2.5 million prospective students in over 120 countries.

In 2010 StudyLink launched Connect, a unique technology solution that gives agents and channel partners a secure single web portal so they can efficiently manage applications to multiple providers. Connect is built on StudyLink’s robust recruitment management platform, which has processed over 500,000 applications over the last two years with 40 providers and over 1,000 education channel partners.

CEM is the leading provider of supported distance learning for real estate and construction professionals. Visit http://www.cem.ac.uk/ for more information.

Agent training schedule - book your place...

Learn how to get the most out of the online application system used by over 40 education providers and 1,000 trained agents worldwide. The latest schedule of StudyLink Connect training is now available.

Book your place today or please pass this on to your counselling team or representatives. Training will take 20-30mins and you can post questions live to me during the webcast.

NOTE - Training sessions will be online using the latest in web conferencing - all you require is a PC connected to the internet.

Tuesday August 24th

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

RSVP by Friday August 20 - jana.rezkova@studylink.com

 

Thursday August 26th

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

RSVP by Tuesday August 24 - jana.rezkova@studylink.com

Tuesday August 31st

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

RSVP by Friday August 27 - jana.rezkova@studylink.com

Tuesday September 7th

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

RSVP by Thursday September 2 - jana.rezkova@studylink.com

Tuesday September 14th

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

RSVP by Thursday September 9 - jana.rezkova@studylink.com

Tuesday September 21st

4.00pm Sydney time

3.00pm Seoul - Tokyo

2.00pm Beijing - Hong Kong - Kuala Lumpur

1.00pm Jakarta - Hanoi

11:30am Delhi

 RSVP by Thursday September 16 - jana.rezkova@studylink.com

Places are limited, so please RSVP to me by the dates above.

Thank you.

Jana

Fast and accurate: online applications at ACU

Australian Catholic University (ACU National) began using StudyLink Connect in January 2008 to handle their online international student applications. It has made such a difference to their workload in this short time that they have now made it mandatory for all agents to use.

“The time was right to add an online application facility to our site,” says Elissa Newell, Online Marketing Manager at ACU National’s International Office. “We’d carried out extensive development on our website, and this gave people the opportunity to complete the entire process online. Essentially, it’s a checkout button.”

Customised and scalable

StudyLink’s fully developed Connect solution suited this smaller institution. “The others seem too big and expensive, and intensive to implement. We needed a program that would fit in with the way we do things. Connect was scalable, and could be customised for us,” says Elissa.

From couriers to click and send

Since April 2009, ACU has made it mandatory for agents to use Connect for applications, with very few exceptions.

“It’s been a big procedure shift for them, from a paper-based system that relied on international couriers to an internet-based paperless system. But it’s so much better now. We can track applications from beginning to end, things don’t go missing, and it’s faster to send information between our six campuses.”

Admissions Officer Kate Reilly-Casali from ACU National’s International Office agrees. “It’s making our lives easier. Before, our workday was eaten up by phone calls and emails from agents and students. Now they can check how their application is going online. Snail mail used to cost us several days on either end. Now we’ve reduced our response time from around two weeks to just a few days in some cases.”

ACU have found that they have saved time, and improved their offer letter turnaround, because:

·      Student information is more accurate, with one single form with inbuilt rules for the applicant to follow – as opposed to a range of printed forms for different programs in the past, which sometimes caused confusion. And because it’s already typed, it’s easier to read

·      Certified copies and documents no longer go missing in transit or are sent to the wrong campus, previously causing delays in matching supporting documents to applications. Now documents are scanned to a single PDF file with all information needed

·      ACU can update course information as it changes – such as full intakes, additional courses and packaged or combined courses

·      Applications can be assessed on screen when turnaround time is tight, and a response letter generated automatically

·      Agents and students can access online status updates regarding their application, providing them with a transparent and convenient experience.

Because it’s also now easier for students to apply directly to the university, ACU National is getting more value from the investment in its new website and online marketing campaigns.

Results

Within 18 months of implementation, ACU had received thousand applications from international students and agents.

“It has been a change for some of our processes, but a good change,” says Kate, ‘It’s making our lives easier.”

“I would definitely recommend it,” agrees Elissa. “Connect in itself is a good product that offers something we really need. But even more importantly, StudyLink is just wonderful to work with. It is the type of company that will make sure the product works for you, the way you need it to.”

The next step? 

Elissa is working towards full data integration, as they move towards a paperless office system and the resulting benefits for their staff, student applicants and the environment.

Professional and simple: online applications at SIEC

SIEC help Indian students to achieve global success, through education and career counselling at their 22 offices in India, as well as offices in Australia and Singapore.

Every year, they lodge over 2,000 student applications for around 100 universities and colleges in Australia, the UK, New Zealand, Canada, the USA, Singapore and Ireland.

“We immediately saw that we could save time in getting a letter of offer with StudyLink’s online application system,” says Kanika Bhugra, Relationship Manager for SIEC. “Being able to log onto Connect was an attractive feature – it would save time in processing and save confusion.”

And it has definitely worked for them. SIEC now use Connect for many of their Australian providers, including ACU, Ballarat, Navitas Group and Griffith University.

A professional approach

“It is easy now,” says Kanika. “We have a single log in for all universities, then we can access specific applications for each one.”

“What I really like is that we get the acknowledgement. It used to take weeks just to find out that the university did receive the paperwork, and then we’d have to resend it.”

SIEC counsellors complete the application online in front of the prospective student. They asses the supporting documents, scan them and attach them as a PDF. “It looks professional, and they get an immediate response with the acknowledgement.”

“In the past, emailing the applications often didn’t work because the attachments would be blocked. Now we know it’s all been uploaded, we get a receipt, and we don’t have to chase the university to check if everything was received,” says Kanika.

A smooth transition

StudyLink co-ordinated the training of SIEC staff in Melbourne and India. A member of the StudyLink Delhi office visited the local SIEC office and provided training on the application and log in system.

SIEC initially established a central application team, who handle all applications from branch offices. But they are now shifting the process back to branches so the student can see the application as it is being completed.

“Entering the data has not really added to our workload,” says Kanika. “We were already helping them with their applications anyway. It only takes around seven to ten minutes to complete, and it is saving further delays.”

Results

For Kanika, the main benefit has been for their students. The decision to apply for overseas study is not taken lightly, and the process sometimes seems daunting.

“They are relaxed and happy when they see the application is in process, they love the instant receipt,” she says. “I’d definitely recommend this system to other agents. For sure!”

All StudyLink trained agents - at June 2010

Welcome to the A-Z of StudyLink trained agents.

Each of these agents has been trained to use the StudyLink agent portal to submit electronic applications to our Connect clients:

The Australian National University, The University of Sydney, Griffith University, The Australian Catholic University, DET International (TAFE and Schools NSW), The Navitas Group, Charles Darwin University, Nottingham Trent University (UK), Salford University (UK), Charlton Brown, John Paul International College and the University of Ballarat.

Many more agents have been trained by the staff of The Australian National University and the Australian Catholic University.

If your agency has been trained and is not on the list, or you would like to be trained and represent the clients above, please post a comment below.

Online applications in action: the USQ experience

Admissions management and marketing go hand in hand when it comes to international student recruitment. It’s really all about conversion.

So says Gabrielle Rolan, Managing Director at new international education consultancy WorldStar International. In this article, Gabrielle shares her experience as former Executive Director USQ International, in rolling out a new online application management system for USQ, and looks to a future where agent relationships are more important than ever.

During Gabrielle’s time at USQ, the University of Southern Queensland (USQ) dealt with a large volume of student applications – around 5,000 every semester. Over 6,000 USQ students were studying offshore with partner institutions, and every application went through the Australian admissions office.

It’s a complex management scenario. “USQ International wanted to move away from a paper-based system,” explains Gabrielle. “Going online allowed USQ to process this volume more accurately and provide a better service for students and agents.”

“The intent was to get most people onto it – at least 80% of all agents and partners using it within 12 months. And eventually the uptake was very good, once we’d spent time training them fully so they could see the benefits.”

A two-way partnership

The key to getting agents actively using USQ’s new system was in the relationship. “If they know that when their application is sent online they can track it, and they’ll get priority service back – well, that’s what they want,” says Gabrielle. “It has to be a two-way stream – they need to benefit as well.”

For USQ, the benefits were immediate.

“USQ International could now have better qualified admissions people doing a better job – rather than receiving emails and shuffling them around they could focus on the assessment and other agent relationship activities, develop expertise in different countries.”

All StudyLink trained agents - at January 2010

Welcome to the A-Z of StudyLink trained agents.

Each of these agents has been trained to use the StudyLink agent portal to submit electronic applications to our AppManager clients:

The Australian National University, The University of Sydney, Griffith University, The Australian Catholic University, DET International (TAFE and Schools NSW), The Navitas Group, Charles Darwin University, Nottingham Trent University (UK), Salford University (UK), Charlton Brown, John Paul International College and the University of Ballarat.

Many more agents have been trained by the staff of The Australian National University and the Australian Catholic University.

If your agency has been trained and is not on the list, or you would like to be trained and represent the clients above, please post a comment below.